Start here · new clients
Welcome to the family.
Your Meet & Greet is done. This guide gets your Time To Pet account ready so you can start requesting care.
Book · Connect · Relax
Step 1
Get the Time To Pet app
Use the email address from your Meet & Greet. Your invite email has your login link.
Your quick-start checklist
- Download the app and log in
- Review and sign your service agreement
- Update your contact info and household details
- Complete pet profiles and care instructions
- Add a valid payment card
- Add your home-access method in Access Instructions
- Submit your first service request
This list is a guide. Your progress is tracked in Time To Pet, not on this page.
Your client portal
What you can do in the app
Book
Request and manage walks and visits.
Connect
Message the Kate’s K9 team.
Pay
View and pay invoices.
Update
Keep pet and home details current.
Follow
Get photos, visit details and report cards.
Access
Keep entry instructions up to date, privately.
Chat tab
For visit updates and direct messages with the caregiver currently caring for your pet.
Private tab
For scheduling, billing, account questions or the admin team.
Plan your care
Scheduling & your care team
How scheduling works
- Request all services in Time To Pet.
- Bookings are confirmed once Kate’s K9 approves them.
- Requests within 24 hours include a same-day fee.
Arrival windows
6–9 AM Early morning
9 AM–12 PM Morning
12–3 PM Afternoon
3–6 PM Late afternoon
6–9 PM Evening
Exact arrival times can’t be guaranteed because of traffic.
Your care team
A dedicated team is assigned to your pets. Backup caregivers with the same care notes help when your primary is unavailable.
During each visit
Care that feels personal
- Walks, exercise and potty breaks
- Feeding and fresh water
- Playtime and attention
- Oral or topical medication
- Litter box or small-animal habitat care
- Photos, visit details and report cards
Positive-reinforcement care. We never hit, yell or use harsh corrections.
Home-care extras while you travel
- Bringing in mail and packages
- Taking out trash
- Rotating lights and opening or closing curtains
Before we arrive
Get your pet and home ready
- Food, treats, leashes and supplies are easy to find
- Feeding and care instructions are up to date
- Emergency and vet contacts are complete
- Medication instructions are accurate
Home access
Kate’s K9 no longer holds physical keys. Choose an approved method: a door code, garage code or lockbox.
Enter the details under Access Instructions in Time To Pet. Never send codes by email or on our website.
Medications
Caregivers can give oral and topical medications. Add the details to your pet’s profile.
Know the essentials
Payments, policies & help
Billing
Now: pay invoices in Time To Pet with your card on file.
From January 1, 2027: your card is charged automatically on the 1st of each month for the previous month’s services.
Gratuity
Now: add tips in the app so your caregiver receives them securely.
From January 1, 2027: a 20% gratuity is added automatically. Contact us to choose a different percentage.
Cancellations & fees
Give 24 hours’ notice to avoid full charges. Holidays add $15 per service, and same-day requests include a surcharge.
If your pet gets sick
We’ll call your emergency contacts. If we can’t reach anyone, we may take your pet to the vet. Extra time is billed.
Can I book directly with my sitter? No. Always request care through Time To Pet.
Changing care instructions? Update your pet’s profile before the next visit.
We’re here to help.
Questions about setup, scheduling or billing? Reach the office anytime.