Getting started is simple. Here’s every step.

Use the short request form to tell us what you need: the service, your city or ZIP, when you’d like care to start, and a little about your pets. Then pick two days and times that work for a Meet & Greet.

We’ll review your request, check that your home is on one of our routes and contact you to confirm a time. Submitting the form doesn’t book an appointment yet.

A member of our team comes to your home to meet you and your pets. We’ll walk through feeding, routines, medication and home access, check your pet’s comfort with a new person, and answer your questions.

• Complimentary for new clients
• About how your pets’ care would work day to day
• A chance for both of us to make sure it’s a good fit

For everyone’s safety, we’re unable to care for pets with a history of biting someone. Nervous pets are welcome; we’ll plan around them together.

After the Meet & Greet, you’ll receive an email invite to Time To Pet, our scheduling and client app. Your Start Here guide walks you through it:

• Download the app and log in
• Review and sign your service agreement
• Complete pet profiles and care instructions
• Add a payment card
• Add a door code, garage code or lockbox in Access Instructions

Once your account is approved, you can start requesting care.

Request walks and visits in the app for the days and arrival windows you need. Requests are confirmed once the team approves them, and you’ll see your caregiver’s visits and report cards in the app.