FAQ
Service Questions
Many veterinarians and pet experts believe that keeping pets in their familiar surroundings helps to alleviate the stress imposed when their owners have to leave home. Pets are then also able to maintain their diet and exercise routine, and enjoy the personal attention provided by a pet Pet Care Professional. This also eliminates the trauma of being transported and minimizes their exposure to illnesses of other animals. We offer Peace of Mind with regular updates, photos, and direct communication, you can feel confident knowing your pet is safe, happy and has professional care in their own space.
Kate’s K9 Pet Care provides in-home pet care. This means our Pet Care Professionals travel to our client’s homes to care for their pets. We provide service for whatever they need; travel, long work hours; a late meeting, evening social engagement, recovering from surgery; working from home but not enough time to walk the dog, don’t trust the kids to care for the animals properly. Whatever the reason, we’ll be there! We service all pets! Dogs, cats, fish, hamsters, guinea pigs, iguanas, bearded dragons, pigs, farm animals, rabbits, you name it, we can provide our professional service for them!
With our complete list of services, you can customize the perfect care for your pets! We will also bring in the mail, take out the trash, rotate the lights and open and close the curtains to give the home a lived-in look. We also offer a variety of premium services that our clients can schedule to compliment their pet and house care routines.
We offer 30-minute, 45-minute and 60-minute dog walking services. We offer 30 minute cat visits, Almost Overnight services and Pet Taxi services. We offer a 15 minute puppy service as well! The client chooses the duration of the visits and can mix and match to design the best plan for his or her pet.
All our services can be found on our website at www.KatesK9PetCare.com
The quickest way to get started is to visit our website at www.KatesK9PetCare.com and click on Sign Up. Then we can get started with a Meet ‘n Greet and evaluation to see if we are a good fit!
Of course! We have many clients who contract Kate’s K9 Pet Care to visit their homes while they travel to do all of those things. This gives them peace of mind that their home is safe by professionals while they are out of town. So, no, you do not have to have a pet to use Kate’s K9 Pet Care. Even if you take your pet(s) with you on vacation, we can still watch over your home.
Our Pet Care Professionals can visit your home up to 4 times per day.
– The “Early Morning” time slot is between 6 & 9 AM.
– The “Morning” time slot is between 9 & 12 PM.
– The “Afternoon” time slot is between 12 & 3 PM.
– The “Late Afternoon” time slot is between 3 & 6 PM.
– The “Evening” time slot is between 6 & 9 PM.
No longer than 12 hours ever goes in between visits. For example, if your pooch were visited at 8pm, the Pet Care Professional would arrive to your home no later than 8am the following morning.
The Meet ‘n Greet Evaluation is a visit that allows the client to get to know our company and services. A temperament test is also performed and a time to ask any questions that you may have! During this visit the evaluation team will walk you through the process of how everything works, and evaluate your dog and ask you temperament questions, and answer any questions you have.
After the Meet ‘n Greet, you will receive an email that grants you access to our app. Once you have your account set up on the app along with a method of payment, you can schedule services!
No! For the safety of our client’s pets all visits MUST be scheduled through the our app. We use a high-tech scheduling program, which ensures that “no pet is left behind.” Our Pet Care Professionals are not authorized to perform services for clients that are not through our system.
We accept all major credit cards and ACH from your bank account through our app.
No we traditionally do not accept checks unless checks are mailed to our office address for payment. Kate’s K9 Pet Care is not liable for any lost checks. Tips / Gratuity should be submitted through the payment on the app. This ensures that the Pet Care Professional securely receives the gratuity. Your Pet Care Professional receives 100% of the gratuity through the system.
Yes, we follow all federal holidays: New Years Day, President’s Day, Memorial Day, Veteran’s Day, Labor Day, Independence Day, Indigenous People’s Day, Easter, Juneteenth, Martin Luther King Day, Thanksgiving Day Christmas Eve, Christmas Day, New Years Eve. There is a $15 surcharge plus the standard charge for the service being provided on these dates.
We’re more than happy to schedule pet care for last-minute needs, however we cannot guarantee that a sitter is going to be available on short notice, (though 99% of the time it really isn’t a problem). There is a same day (24 hour) charge for any service that is requested within 24 hours of needing the service performed.
We understand that you can have a busy and ever-changing schedule. We have a 24 hour cancellation policy. Only services that are scheduled within 24 hours of the cancellation request will be charged.
Pet Care Questions
You are assigned a dedicated team with Pet Care Professionals that know your information. If your primary is not available, then another member of your team will provide service for you. This ensures that no matter what, your pet(s) are taken care of by someone familiar with your pet(s), regardless of availability or emergency. If the client feels more comfortable meeting the different Pet Care Professionals on their dedicated team, we can schedule an additional Meet ‘n Greet. The cost of this meeting is $25, which covers the Pet Care Professional’s time and expense for driving over to the client’s home.
If the pet has aggressively bit someone in the past then unfortunately we cannot provide service due to a liability issue. If the pet is skittish and maybe just growls, then we will be happy to work with the client to see if a pet care plan can be designed that works. Our Meet ‘n Greet evaluation team will interview the client and the pet to determine if this is possible. If additional visits are necessary to socialize the pet with our Pet Care Professionals, then the client needs to be present at all visits and pay the normal service fee until socialized. If at any time our Pet Care Professionals or pet owner feels that it is unsafe to perform a service, we will reserve the right to discontinue service without notice.
Yes, we will administer medication. Our Pet Care Professionals are trained on providing oral and topical medication treatment. Please let us know if your pet(s) require any other additional medication methods.
Kate’s K9 Pet Care believes in positive reinforcement and training. This is for the safety of your pets and our Pet Care Professionals. We will never hit, spank, slap, yank the leash, yell or shock your pet. If there is a disciplinary problem, i.e. toilet training issues, running away, etc, we will communicate with our clients of the incident(s) and work together towards a solution.
If we suspect that something is wrong with a pet, we will call you at the emergency phone numbers we have on file. If the client believes the veterinarian should see the pet, we will transport him to the veterinarian’s office or nearest animal hospital depending on the severity for examination and treatment. In the event we cannot reach the client, we will decide if the veterinarian or animal hospital should see your pet. If necessary, we will take your pet for treatment. You will be billed for any extra time we spend for these services.
Kate’s K9 Pet Care questions
Absolutely! Kate’s K9 Pet Care takes the care of your home and pets as its top priority! We are happy to provide our clients with proof of insurance and our bond.
At Kate’s K9 Pet Care, we don’t just pet sit or walk dogs- we build lasting relationships. Every client is part of the Kate’s K9 Pet Care family. Here’s what makes us stand out:
❤️ Personalized Care
• We tailor every visit to your pet’s unique personality, routine, and needs.
• Whether it’s belly rubs, playtime, or medication, we treat your pet like family.
🕒 Reliable & Flexible Scheduling
• Real-time updates and GPS tracking so you know exactly when your pet was cared for.
• Easy online booking and flexible time slots to fit your schedule.
🧠 Experienced & Certified
• Our team is trained in pet first aid and behavior, so your pet is in safe hands.
• We specialize in senior pets, puppies, and pets with special needs.
🏡 Local & Community-Focused
• We’re not a big corporate app—we’re your neighbors.
• Supporting us means supporting a small business that gives back to the local animal community.
📸 Daily Updates & Photos
• You’ll receive adorable photos and notes after every visit, so you never miss a moment.
We have a few options for access. The main method is to use a lockbox. Kate’s K9 Pet Care can supply one for $30 which is cheaper than at a hardware store. Other methods of access are garage codes, keypad on doors, a concierge desk and more. Kate’s K9 Pet Care does not hold onto your keys for security reasons.
Peace of mind! Our clients can travel, work or leave their homes for whatever reason, guilt-free because they know that their pets and their homes are in the best possible hands. Their pets are going to receive best in class care; they’re going to be relaxed, comfortable, and exercised. Their houses are going to be safe guarded and kept tidy and neat. They are going to have happy and healthy pets.